Refunds & Returns
Our Commitment to Customer Satisfaction
At Best DIY Furniture Paint, we understand that sometimes returns and refunds are necessary. We strive to provide the best shopping experience for our customers, and that includes a comprehensive refunds and returns policy.
Returning a Product
If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery. To initiate a return, please follow these steps:
- Contact our customer support team via phone or email to request a return authorization.
- Package the product securely and include all original packaging and accessories.
- Ship the product back to our return center using a traceable shipping method.
- Once we receive the returned product, our team will inspect it to ensure it meets our return criteria.
- If the return is approved, we will process your refund within 5-7 business days.
Return Criteria
In order for a return to be accepted, the product must meet the following criteria:
- The product must be in its original condition, free from any signs of use or damage.
- All original packaging and accessories must be included.
- The return must be initiated within 30 days of delivery.
- Customized or personalized products are not eligible for return unless there is a manufacturing defect.
Refund Process
Once your return is approved, we will process your refund using the original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card issuer's processing time.
Exchanges
If you received a defective or damaged product, we offer exchanges. Please contact our customer support team within 7 days of delivery to request an exchange. We will provide you with further instructions on how to proceed.
Contact Us
If you have any questions or concerns about our refunds and returns policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Best DIY Furniture Paint for all your furniture painting needs!
